Our Promise to you

 

We've never thought 'satisfaction guaranteed' was the most inspiring phrase. We'd like you to be satisfied of course, but we'd prefer it if you were absolutely thrilled with your order. We take great pride in the work we do here at ONLY WAY

 

This is Peter, head of Customer Service. He's in charge of making sure everyone is happy with their order.

Should you ever receive an ONLY WAY delivery which isn't up to scratch, please Email as soon as you can. Here's what will happen next:

  1. Confirmation

    We'll send you a quick auto response email, just to let you know we've received your message

  2. Response

    One of the Customer Service Agents will respond personally by the end of the next working day often much sooner

  3. Solution

    We're usually able to find a fix straight away. Occasionally one of our team will ask you a few more detailed questions, just to make sure we're fixing the right problem.

Which means...

Sometimes we'll reprint your order, other times we'll give you a coupon to place a new order yourself, for free. Ultimately, you'll take delivery of a brand new, correct order.

If the problem can't be fixed:

We'll be very surprised if we can't fix the problem - it doesn't happen often. Like you, we'd much rather you received, and we're happy with the things you ordered.

If we really can't fix the problem, we'll give you your money back.

 

Kristopher MacGregor is our Designer




We work hard to bring ideas to life and insist on worrying about every last detail. We’re funny like that.

the word ‘plain’ isn’t in our dictionary


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